Product Description

magicJack is one of the most innovative new telecommunications products to be introduced in years. It's a small device that plugs into the USB port of a computer. You plug any standard analog telephone into the other side of the magicJack and it allows you to make unlimited local or long distance telephone calls to any phone (landline or cellular) in the United States or Canada. You also get a free phone number with your magicJack so it can be utilized both to receive and place calls. Area codes for approximately 70% of the U.S. are available. The first year of service is FREE. After the first year it's only $19.95 per year. Installation is simple and takes 60 seconds. All you need is Windows XP or Windows Vista or Mac and one of the following: DSL, broadband, cable internet, WiFi, WiMax, or high speed internet service. Calls from the magicJack to phone number outside the U.S. or Canada have highly competitive international rates. However, all calls between two magicJacks anwhere in the world are free.

Product Details

• Amazon Sales Rank: #399 in Office Product
• Brand: Magicjack
• Model: magicJack

Features

• Free international calling to the U.S. and Canada. The magicJack is portable and can be utilized to make free calls to any phone in the U.S. or Canada from anywhere in the world.
• Individuals outside the U.S. can be called on their magicJack phone number from the U.S. for free.
• Free Follow Me. This feature allows users to send their incoming calls to up to three other phone lines all at the same time.
• Call forwarding, caller ID, call waiting, voicemail and Enhanced 911 all come with the magicJack and are included free.

Customer Reviews

As good as landline
I think a lot of the problems people have mentioned here are because they are not computer savvy or their computers are old and outdated. I have a 2.8 g processor and 3 gigs of memory, windows xp, and the Magic jack works as good as a landline. I also have a DSL connection. I plugged the magicjack in and it started the software installation just fine. The only drawbacks are that your computer has to be on in order for the phone to work, (but I am only using it to make calls anyway) and a couple times the software has frozen, but that may be an issue with my computer. If you have a slow computer, don't get magicjack! I canceled my long distance carrier and this has worked out great because I am in a rural area and practically everyone I call is a toll call. Free 411 too, which is great! Buy only if you have a computer from 2005 or later.

BEWARE - DON'T ORDER !!!!!
You'll have no trouble ordering, but their "customer service" is HORRIBLE. They deliberately drag things out, claim one thing and then the opposite, pass you to different representatives who then contradict what the other one told you, and they sometimes suddenly have trouble with English or typing, yet have no trouble at other times. They are very polite, yet totally ineffectual and unethical.

After reading Amazon reviews, I decided to cancel my order less than 1 hour after placing it. The first day, I wasted 3+ hours during 3 different "live chat sessions" with MagicJack's customer service representatives, getting nowhere. They could process the order enough to gain pre-authorization from my credit card company (I checked), but couldn't access the records to cancel my order and after wasting as much time as they could, would finally tell me to try again later. The next day, I tried again and STILL don't know whether or not they cancelled my order. Here is the exact transcript of that half-hour interaction:

NOTE: I used * symbols to make notes to you the reader. And, I put *** on important comments.

Please wait for a site operator to respond.
You are now chatting with 'Earl'
Me: Is my order in your computer system yet?
Them: I see
Them: Let me check that for you now
Them: Can I have please your full name and email address?
Me: *I provided that info.
Them: Thank you
Them: Please hold as I check that for you now
Them: One moment please...
Me: It's been a few minutes.
Them: I see
Them: Thank you for holding
Them: Please confirm
Them: Shipping Address
Them: *They typed my name and address with an order #
Them: Order Time: 11:49:10
Them: Order Date: 12/10/2008
Me: correct, please cancel the order ***
Them: I see
Them: I will do that now Susan
Them: One moment please...
Them: Thank you for holding
Them: Done doing that for you (*** Note: order cancelled claim #1, see his next comment ***)
Them: Please wait for the email confirming the cancellation of your order ***
Them: *They typed my email address.
Them: Is that the best email to reach you with?
Me: yes, I have it open now. I'll see if it came through
Them: I see
Them: Please wait for the email 12-24 hours from now
Them: Trust me now
Them: your order is not cancel (*** Note: not cancelled? ***)
Them: Is there anything else I may help you with today?
Me: But was it definitely cancelled before it was shipped? And my credit card will not be charged anything?
Me: You typed "your order is not cancel" Has my order been cancelled?
Them: I was completely cancelled by me. No worries now. it was not shipped yet and your card will not be billed in the future (*** Note: order cancelled claim # 2 ***)
Me: Thank you very much. I'm relying on your word as a company representative.
Them: your order is not cancel (*** Note: not cancelled?, see next comment ***)
Them: My apology on that ***
Them: your order is officially cancel (*** Note: order cancelled claim #3 ***)
Them: I miss out there
*Note: yes, he actually typed "I miss out there"
Them: Is there anything else I may help you with today?
Me: I'm contacting UPN news problem solvers if you charge my card and do not cancel my order. I will take this as far as I must, even if that means small claims court
Them: *they typed my full name in all capital letters and bold, nothing else.
Me: And, I'm sending my credit card company a transcript of this conversation to make sure that they don't pay your company one penny.
Them: 12/11/2008 [C]anceled Order Updated from EARL (*Note: Earl was the representative's name)
Them: Yes, you can do that Susan
Them: I understand you on that
Them: But please trust me on that now. I am honest on the assistance that I am giving you now
Me: And, I'm posting this conversation on Amazon.com
Them: Is there anything else I may help you with today?
Them: Is that the way you treat people who is patiently assisting you?
Me: As long as my order has been cancelled, that is all I wanted.
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: Is there anything else I may help you with today?
Me: No. Thank you and goodbye
Them: your welcome Susan
Them: have a great day and take care
Them: bye
Me: You too Earl. May God Bless you. (*Note: I asked God to bless him with integrity and ethics, but didn't bother writing that part)
Them: thank you for your kind word
Them: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

RIPOFF!
This thing will take over your PC and allow the manufacturer to load you up with pop up ads and spyware. The bottom line is that anything advertised as 'magic' is BS. This is no exception. The 'love it' comments are so transparently written by company personnel it's almost funny. If you look at their previous reviews you will discover that the ONLY thing they've ever reviewed is this product. Shame on Amazon for selling this ripoff.